Why In-House Fulfillment Causes Problems

Most new small businesses take care of everything in-house. In the beginning, you’re strapped for capital, you have a small staff or no staff, and you want everything done right to build your brand. But as success comes, your company grows, and you eventually end up wearing too many hats. You start turning over tasks like marketing and bookkeeping to professionals. But what about your order fulfillment? That too is a job you can outsource to professionals. A centrally located Omaha based 3PL warehouse might be the answer you’ve been looking for.

The Trouble with In-House Fulfillment

The quality of your fulfillment service is a critical part of your customer experience. Your customers are eagerly awaiting their packages. They want the items they receive to match the descriptions and photos on your website. When things don’t match or take long to arrive customers quickly move on.

There’s a lot that can go wrong when you try to take care of fulfillment on your own.  

Spike in Orders

Having a lot of orders is good, but not being able to pick, pack, and ship them is a disaster. In-house teams are limited and don’t have backups when demand surges. Sending Karen from accounting down to help the packers usually only adds to the chaos and annoys Karen.

Training New Workers

You need people in the warehouse today, but first, you have to train them. Are they trained to run a forklift properly? Can they find an SKU at 100 yards? Even experienced warehouse workers need to be introduced to your system, delaying their onboarding when you need their help most.

Space & Inventory

Your online business exploded, and your warehouse space isn’t cutting it. Pallets in the back are collecting dust because you can’t access them because everything is disorganized due to lack of space. This is a great way to lose inventory and drive yourself mad.

A Better Solution

In-house fulfillment can work for small companies with a limited product line and consistent levels of demand. If your business is going through a growth spurt or you have big dreams, it’s a wise business decision to find a fulfillment partner as soon as you can. They will take care of your distribution, handle your product re-orders, and assist with returns and inventory.  

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